배송 정책

rosa mosa delivers to the given address. According to experience the delivery period is three to five working days, at the latest 14 working days after placing your Order. If this period of dispatch has expired, an extension of 14 working days is automatically generated without any further declaration by the customer. If this additional period also expires you can cancel your contract.

If the products you have ordered are not available at the time of your order, or rosa mosa cannot otherwise for any reason comply with the terms of delivery, you will be informed directly. At the same time rosa mosa will inform you of a new delivery date as is reasonable according to circumstances. If the product is still not available in this new delivery period, rosa mosa can partially or completely withdraw from the contract. Any pre-payments will promptly be refunded by rosa mosa. If the delay is not acceptable to you, you can cancel your order by notifying rosa mosa in writing immediately (by email).

If you have ordered several products, rosa mosa might send you these in several separate deliveries. rosa mosa will inform you of this course of action before dispatch. If part of your order is currently not available or permanently unavailable, this part of your order will be cancelled. Only the products available will be listed in the order confirmation. Thus a contract does not result from unavailable products in the order.

The dispatch occurs with the most cost effective mode of dispatch, with GLS or via The Post Office, or, if specifically requested by the customer, with EMS, FedEx, or UPS. The danger of damage is transferred to the dispatcher, and then, after you have accepted the products from the dispatcher, to you. If you receive goods visibly damaged by transport, you can claim your right to return the goods.